{"id":275,"date":"2023-05-23T17:51:31","date_gmt":"2023-05-23T17:51:31","guid":{"rendered":"https:\/\/advancedlaserlight.com\/?page_id=275"},"modified":"2023-10-04T14:39:24","modified_gmt":"2023-10-04T14:39:24","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.advancedlaserlight.com\/refund_returns","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t
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Refund & Returns Policy<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Thank you for shopping with Advanced Laser Light. We want you to have a satisfying shopping experience, and we understand that sometimes you may need to return or exchange a product. This policy outlines the guidelines and procedures for refunds, returns and exchanges on our website. By making a purchase, you agree to the terms of this policy.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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1. Eligibility for Returns and Exchanges:<\/strong><\/p>\n

We accept returns and exchanges within 28 days from the date of delivery. To be eligible for a return or exchange, the product must be unused, in its original condition, and in its original packaging with all tags, labels, and accessories included. The following products are not eligible for returns or exchanges: – opened items, used items<\/p>\n

2. How to Initiate a Return or Exchange:<\/strong><\/p>\n

To initiate a return or exchange, please follow these steps: – Contact our customer support team via email info@advancedlaserlight.com or call 021 494 9916 to inform them of your intention to return or exchange the product. – Provide your order number, the product(s) you wish to return or exchange, and the reason for the return\/exchange.<\/p>\n

3. Return Shipping:<\/strong><\/p>\n

For defective or damaged products, we will provide a prepaid shipping label or arrange for the product to be picked up at our expense. For non-defective returns or exchanges, customers are responsible for the return shipping costs.<\/p>\n

4. Refunds and Exchanges Process:<\/strong><\/p>\n

Refunds will be issued to the original payment method within 3-5 business days of receiving the returned product. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider. Exchanges will be processed once the returned product is received and inspected. If the product is not eligible for a refund or exchange, we will notify you and arrange to return the product to you at your expense.<\/p>\n

5. Non-Returnable and Final Sale Items:<\/strong><\/p>\n

Some products may be designated as non-returnable or final sale. These items will be clearly marked on the product page, and they are not eligible for returns or exchanges, except in cases of defects.<\/p>\n

6. Damaged or Defective Products:<\/strong><\/p>\n

If you receive a damaged or defective product, please contact our customer support team immediately to arrange for a replacement or refund. We may require you to provide photographic evidence of the damage or defect to process your claim.<\/p>\n

7. Cancellation Policy:<\/strong><\/p>\n

If you wish to cancel an order, please contact our customer support team as soon as possible. If the order has not been shipped, we will cancel it and issue a full refund. Once the order is shipped, the standard return policy will apply.<\/p>\n

8. Changes to the Returns Policy:<\/strong><\/p>\n

We reserve the right to update or modify this Returns Policy at any time without prior notice. The revised policy will be posted on our website with the updated effective date.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

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