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Thank you for visiting Advanced Laser Light. We want you to have a pleasant shopping experience, and to ensure that, we have outlined our shop policy below. By making a purchase, you agree to the terms of this policy.
1. Order Processing:
Once your order is placed, we will process it within 1-2 business days, excluding weekends and holidays. In case of any delays or issues with processing your order, we will notify you via email or phone.
2. Shipping:
We offer shipping services to Ireland. Shipping costs will be calculated during checkout and added to your total order amount. Please ensure that your shipping address is accurate and up-to-date. We are not responsible for orders shipped to incorrect addresses provided by the customer. Delivery times may vary depending on your location and shipping method chosen during checkout.
3. Returns and Exchanges:
We accept returns and exchanges within 28 days from the date of delivery for eligible products. Please refer to our Returns Policy for more details. The customer is responsible for return shipping costs unless the return is due to a defective or damaged product.
4. Cancellation of Orders:
If you wish to cancel an order, please contact our customer support team as soon as possible. If the order has not been shipped, we will cancel it and issue a full refund. Once the order is shipped, standard return and refund policies will apply. Please refer to our Cancellation and Returns Policy for more details. [Link to returns policy page]
5. Product Information:
We strive to provide accurate product descriptions, images, and details on our website. However, please note that colours may vary slightly from the images displayed due to monitor settings and other factors. Product dimensions and measurements are approximate and may have slight variations.
6. Payment Methods:
We accept payments through Stripe. All transactions are processed in Euro, and prices may be subject to local taxes, duties, or import fees, depending on your location.
7. Privacy and Security:
We take the privacy and security of your personal information seriously. Please refer to our Privacy Policy [link to privacy policy page] to understand how we collect, use, and protect your data.
8. Contact Us:
If you have any questions or concerns regarding your order, products, or our shop policy, please feel free to contact our customer support team via 021 494 9916 or info@advancedlaserlight.com
9. Changes to the Shop Policy:
We reserve the right to update or modify this shop policy at any time without prior notice. The revised policy will be posted on our website with the updated effective date.